C'est La Vie Lingerie Policies

For sanitary reasons, "ALL SALES ARE FINAL". Credit will be given for unused battery operated items with a mechanical defect only! Please check your items before using them. No credit can be issued for items that has been used (not even one time). Please return defective items within 30 days of purchase, in the origional packaging along with the packing slip to:

PLSENT001/M&C

9250 COMMERCE HWY

PENNSAUKEN, NJ 08110.

** You must first Contact Us to arrange your product exchange before returning a defective item.

Fraud Protection

C'est La Vie Lingerie reserves the right to hold orders over $150 or those which we find suspicious of fraudulent activities. A prompt and throughout investigation to determine the validity of orders placed on hold will occur, and upon completion of investigation, orders will be promptly placed, or in cases where fraud is still concern a refund will occur.

Shipping Policy

Orders usually ship within 2 business days, and will be packed in discrete boxes to ensure your privacy. The inside packing slip will come from PLS Enterprise as will the charge on your credit card. Free shipping offers apply to shipping within the United States only and does not apply to international orders.

Heavy items such as furniture or swings may have additional shipping surcharges, so please review your total before checking out when purchasing these items.

Copyright/Trademark Information
All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of C'est La Vie Lingerie or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. C'est La Vie Lingerie reserves the right at any time after receipt of your order to accept or decline your order for any reason. C'est La Vie Lingerie reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, C'est La Vie Lingerie shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. C'est La Vie Lingerie shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, C'est La Vie Lingerie shall immediately issue a credit to your credit card account in the amount of the charge.

Return policy and limited guarantee against defects

For sanitary reasons, "ALL SALES ARE FINAL". Credit will be given for battery operated items with a mechanical defect only! Please check your items before using them. No credit can be issued for anything that has been used (not even one time). Please return defective items within 30 days of purchase, in the origional packaging along with the packing slip to: PLSENT001/M&C 9250 COMMERCE HWY PENNSAUKEN NJ 08110.

** You must first contact C'est La Vie Lingerie to arrange your product exchange before returning item. **


Limitation of Liability
In no event shall C'est La Vie Lingerie or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from our Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.


TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us.

Please note that order shipments returned to C'est La Vie Lingerie due to incomplete/incorrect postal information or refused entry by customs may be subject to a shipping and restocking fee. The shipping and restocking fee covers our cost for shipping and restocking. For orders shipping via USPS priority mail the fee will be $10, UPS ground will be charged a $15 restocking fee, and orders shipping via UPS 2 day air will be charged a $30 fee.

CUSTOM AND DUTY
Orders may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as C'est La Vie Lingerie has no control over any foreign duty or additional taxes charged.

Please note that order shipments returned to C'est La Vie Lingerie due to failure to pay import taxes or custom duties may be subject to a 20% restocking fee.